Dashlane Not Working on Windows 10 – 1510-370-1986

Dashlane is one of the most popular password managers, offering a wide range of features, including password generation, secure storage, and autofill options. However, some users may experience issues when running Dashlane on Windows 10. Whether it’s the app failing to launch, not autofilling credentials, or syncing problems, this guide will help you troubleshoot and fix common Dashlane issues on Windows 10.

Common Dashlane Issues on Windows 10

Before diving into solutions, it’s essential to identify some of the most common problems users face with Dashlane on Windows 10:

1. Dashlane not opening or crashing: This is when the application fails to launch or crashes immediately after opening.
2. Autofill not working: Dashlane may not autofill passwords in browsers or apps.
3. Sync issues: The app may fail to sync your password vault across devices.
4. Browser extension not working: The Dashlane extension may not communicate properly with the desktop app or may not function as expected.
5. Connectivity issues: Problems connecting to Dashlane’s servers, leading to login failures or inability to sync.

Step-by-Step Solutions

1. Check for Updates

Ensure both Dashlane and Windows 10 are updated to their latest versions, as updates often fix bugs and compatibility issues.

• Update Dashlane:
  • Open the Dashlane app.
  • Go to Help > Check for Updates.
  • If an update is available, download and install it.
• Update Windows:
  • Go to Settings > Update & Security > Windows Update.
  • Click Check for Updates and install any pending updates.

2. Restart Dashlane and Windows

Sometimes, a simple restart can resolve unexpected behavior.

• Close Dashlane entirely by right-clicking the Dashlane icon in the system tray and selecting Quit Dashlane.
• Restart your computer to clear temporary system issues.
• Launch Dashlane again to see if the problem persists.

3. Check Compatibility and System Requirements

Ensure that your system meets the minimum requirements for running Dashlane:

• Operating System: Windows 10 (64-bit)
• Browser: Latest versions of Chrome, Firefox, Edge, or Internet Explorer (for web extension functionality)
• Internet: Stable internet connection for syncing and login features

If your system doesn’t meet these requirements, Dashlane may not function correctly.

4. Reinstall Dashlane

If the issue persists, reinstalling Dashlane can help resolve any corrupt installation files.

1. Uninstall Dashlane:
   • Press Windows + R, type appwiz.cpl, and hit Enter.
   • Find Dashlane in the list, right-click it, and select Uninstall.
2. Reinstall Dashlane:
   • Visit Dashlane’s official website and download the latest version.
   • Install Dashlane by following the on-screen instructions.

5. Check Browser Extension and Autofill Issues

If Dashlane’s autofill feature or browser extension isn’t working, here’s what you can do:

• Reinstall the Browser Extension:
  • Open your browser (Chrome, Firefox, Edge).
  • Go to your browser’s extension store and search for Dashlane.
  • Remove the existing extension by right-clicking the Dashlane icon and selecting Remove from Browser.
  • Reinstall the extension by downloading it from the official store.
• Enable Autofill:
  • In the Dashlane desktop app, go to Settings > Security > Autofill and make sure autofill is enabled.
  • Ensure autofill settings are configured correctly in your browser by going to the extension settings and confirming permissions.

6. Check Firewall and Antivirus Settings

Sometimes, a firewall or antivirus program can block Dashlane’s connection to the internet or cause app malfunctions.

• Add Dashlane to Firewall Exceptions:
  • Open the Windows Security settings.
  • Go to Firewall & Network Protection > Allow an app through the firewall.
  • Find Dashlane in the list or click Add Another App, locate Dashlane, and add it.
• Whitelist Dashlane in Antivirus:
  • Open your antivirus software (e.g., Windows Defender, Norton, McAfee).
  • Find the option to whitelist or allow specific programs.
  • Add Dashlane to the allowed list of applications.

7. Fix Sync Issues

If Dashlane is not syncing across your devices, try these solutions:

• Manual Sync:
  • Open the Dashlane app and go to File > Sync Now.
• Check Internet Connection: Ensure that your internet connection is stable and functioning properly. Sync issues can occur due to connectivity problems.
• Check Server Status: Visit Dashlane’s status page to ensure there are no ongoing outages with their services.

8. Clear Cache and Rebuild Data

If Dashlane’s data becomes corrupted, clearing its cache and rebuilding the database can help:

• Go to Settings in the Dashlane app.
• Under Help, find the option to Clear Cache and Rebuild Database.
• This will refresh Dashlane’s data without affecting your saved information.

9. Check for Conflicting Software

Certain software can conflict with Dashlane, especially other password managers or security programs like VPNs.

• Disable Other Password Managers: If you’re using multiple password managers (e.g., LastPass, 1Password), they may interfere with Dashlane’s functionality. Disable or uninstall them to prevent conflicts.
• Temporarily Disable VPNs: Some VPNs may block Dashlane’s connection to its servers. Try disabling thed VPN and see if the issue resolves.

Conclusion

Dashlane is a powerful tool for managing your passwords, but like any software, it can encounter issues, particularly on Windows 10. By following this guide, you should be able to resolve most common problems, whether they are related to the desktop app, browser extension, or syncing issues. Keeping the software updated and ensuring proper configuration are crucial for smooth operation. If problems persist, don’t hesitate to reach out to Dashlane support for further assistance.

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