How to Customize POS Receipts in Odoo 18

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In today’s competitive retail landscape, every detail matters—including the receipts you hand to your customers. Customizing your Point of Sale (POS) receipts in Odoo 18 not only enhances brand professionalism but also improves customer experience. Whether you want to add your logo, adjust the layout, or include promotional messages, Odoo 18 offers flexible customization options. At Vantagepoint, we’ve helped numerous businesses optimize their Odoo POS systems for maximum efficiency. In this guide, we’ll walk you through the step-by-step process of tailoring your POS receipts to match your brand identity.

Why Customize POS Receipts in Odoo 18?

Before diving into the “how,” let’s understand the “why.” A well-designed receipt can:

  • Enhance Branding – A customized receipt with your logo and brand colors reinforces brand recognition.
  • Improve Customer Experience – Clear, well-structured receipts reduce confusion and increase trust.
  • Boost Marketing Efforts – Use receipts to promote discounts, loyalty programs, or social media links.
  • Ensure Compliance – Some regions require specific details on receipts (e.g., tax info, return policies).

Now, let’s explore how to customize your POS receipts in Odoo 18.

Step 1: Accessing the POS Receipt Configuration

  1. Log in to your Odoo 18 backend as an administrator.
  2. Navigate to Point of Sale → Configuration → Point of Sale.
  3. Select the POS configuration you want to edit or create a new one.

Step 2: Customizing the Receipt Header

The header is the first thing customers see, so make it impactful.

  1. Add Your Company Logo
    • Under the Receipt section, enable Header & Footer.
    • Upload your logo by clicking on the image placeholder.
  2. Edit Header Text
    • Include your business name, address, contact details, and tax ID (if required).
    • Use HTML to format text (e.g., bold, italics).

Step 3: Modifying the Receipt Body

The receipt body contains transaction details. Customize it for clarity and branding.

  1. Adjust Product Display
    • Choose whether to show product codes, descriptions, or prices in a specific format.
    • Enable/disable barcode display.
  2. Add Custom Messages
    • Insert a thank-you note, return policy, or promotional offer.
    • Use variables like {{ receipt.company.name }} for dynamic content.

Step 4: Customizing the Receipt Footer

The footer is a great place for additional information.

  1. Include Legal & Contact Details
    • Add return policies, warranty info, or customer support details.
  2. Promote Social Media & Loyalty Programs
    • Encourage customers to follow you on social platforms.
    • Display loyalty program details.

Step 5: Preview & Test Your Receipt

Before finalizing:

  1. Click Preview to see how the receipt looks.
  2. Test print a sample receipt to ensure alignment and readability.

Advanced Customizations (Using QWeb Templates)

For deeper customization, you can modify Odoo’s QWeb templates.

  1. Go to Developer Mode (activate via Settings).
  2. Navigate to Technical → Templates.
  3. Locate the POS receipt template (pos_receipt.xml) and edit it.

Note: This requires technical expertise. Incorrect changes may break your POS functionality.

Best Practices for POS Receipt Design

  • Keep It Clean – Avoid clutter; prioritize essential information.
  • Use Brand Colors – Align with your brand’s visual identity.
  • Optimize for Thermal Printers – Ensure fonts and spacing are printer-friendly.
  • Include a Call-to-Action – Encourage reviews, referrals, or repeat visits.

Conclusion

Customizing POS receipts in Odoo 18 is a simple yet powerful way to elevate your brand and improve customer interactions. From adding your logo to inserting promotional content, these tweaks can make a big difference in customer perception and retention.

If you need expert assistance in setting up or optimizing your Odoo POS system, consider hiring an Odoo Implementation Consultant. At Vantagepoint, we specialize in seamless Odoo integrations tailored to your business needs. Contact us today to get started!

By following this guide, you can ensure your receipts are not just transactional slips but effective branding and marketing tools. Happy customizing! 🚀